Frequently Asked Questions
Shipping & Delivery
How long does delivery take?
Orders are usually processed within 1–2 business days. After dispatch, tracked delivery to the UK normally takes 5–8 business days. Most orders arrive within approximately 6–10 business days in total. These are estimates and delays can occasionally occur.
Where are orders shipped from?
Orders are shipped directly from our fulfilment partners in China.
Do you offer free shipping?
Yes. We offer free tracked delivery on UK orders.
How do I track my order?
You will receive a dispatch email with tracking details when your order leaves the fulfilment centre. Tracking may take a few days to show its first update.
Returns & Refunds
What is your returns policy?
We offer a 30-day return promise. UK customers also have statutory cancellation rights for eligible online purchases. Items must be returned in accordance with our Refund Policy.
How do I start a return?
Email support@newbless.co.uk with your order number and reason for the return. Please wait for the confirmed return address before sending anything.
Who pays for return shipping?
For a change-of-mind return, the customer normally pays return postage. If an item is faulty, damaged or incorrect, contact us so we can arrange the appropriate solution.
Products & Usage
Are your devices safe for daily use?
Follow the instructions supplied with your product, use it only as directed and stop immediately if you experience pain, numbness, irritation or unusual discomfort.
Are these suitable if I have a medical condition?
Our products are intended for general wellness, massage and relaxation. They do not diagnose, treat, cure or prevent medical conditions. If you are pregnant, have a medical condition or use an implanted medical device, consult a qualified healthcare professional before use.
What plug adapter comes with the device?
Compatibility varies by product. Check the product page before ordering and contact us if you need confirmation of UK plug compatibility.
Orders & Payment
Can I change or cancel my order?
Contact us as soon as possible. If your order has not entered fulfilment, we will try to amend or cancel it. Once dispatched, our returns policy applies.
Contact & Support
How can I contact New Bless?
Email support@newbless.co.uk. We normally respond within one business day, Monday to Friday.
Shipping & Delivery
How long does delivery take?
Orders dispatched Monday–Friday. Standard delivery: 3–5 working days via Royal Mail. Express delivery (£4.95): next working day if ordered before 2pm.
Do you offer free shipping?
Yes — free standard UK shipping on all orders over £40.
How do I track my order?
You'll receive a dispatch email with tracking details. You can also visit our Track Your Order page.
Returns & Refunds
What is your returns policy?
We offer a 30-day no-questions-asked return policy. Contact us within 30 days of delivery. Full details in our Refund Policy.
How do I start a return?
Email support@newbless.co.uk with your order number. We'll respond within 24 hours with return instructions.
Products & Usage
Are your devices safe for daily use?
Yes. All New Bless devices are designed for daily home use. We recommend 15–20 minute sessions. Always read the instruction guide before first use.
Are these suitable if I have a medical condition?
Our devices are wellness devices, not medical devices. If you have a pacemaker, medical condition, or are pregnant, please consult your GP before use.
What plug adapter comes with the device?
All UK orders include a UK plug adapter where required. If ordering a product with international plug options, please contact us to confirm UK compatibility before purchasing.
Orders & Payment
What payment methods do you accept?
Visa, Mastercard, Amex, PayPal, Apple Pay, and Google Pay — all via Shopify's secure checkout.
Can I change or cancel my order?
Contact us at support@newbless.co.uk immediately. If your order hasn't been dispatched we can amend or cancel it. Once dispatched, our returns policy applies.
Contact & Support
How can I contact New Bless?
Email: support@newbless.co.uk
We respond within 24 hours, Monday to Friday.
You can also use our contact form here.