Refund policy

RETURN AND REFUND POLICY

We want you to feel confident ordering from New Bless. This policy explains your UK cancellation rights and our additional 30-day return promise. Nothing in this policy limits your statutory consumer rights.

Your 14-day right to cancel

For most online purchases delivered to a UK address, you may tell us that you wish to cancel within 14 days after receiving the item, without giving a reason. After notifying us, you normally have a further 14 days to send the item back. To cancel, email support@newbless.co.uk with your order number and a clear statement that you wish to cancel.

Additional 30-day return promise

In addition to your statutory rights, you may request a return within 30 days after receiving your item. For returns requested after the statutory cancellation period, the item must be unused, complete and in its original packaging unless it is faulty, damaged or not as described.

How to return an item

Email support@newbless.co.uk before sending anything back. We will provide the correct return instructions and return destination for your order. Products may be fulfilled from different facilities, so do not send an item to the sender address on the parcel unless we confirm it in writing.

Handling and condition

You may inspect an item as you would in a shop. We may make a lawful deduction if handling beyond what is necessary to inspect the product reduces its value. Please return all accessories, manuals and packaging supplied with the item.

Return shipping

For a change-of-mind return, the customer is responsible for the direct return shipping cost unless we agree otherwise. If an item is faulty, damaged, incorrect or not as described, New Bless will arrange or reimburse reasonable return shipping.

Faulty, damaged or incorrect items

Contact us as soon as possible with your order number and clear photos or video of the issue. We will assess the problem and provide an appropriate remedy, which may include a replacement, repair or refund. Your statutory rights for faulty or misdescribed goods are not affected.

Exceptions

Some legally exempt items cannot be returned after cancellation, including personalised goods and sealed goods that are not suitable for return for health or hygiene reasons once unsealed. Gift cards cannot be returned. Sale items are not excluded from statutory rights and may be returned under the conditions above.

Refund timing

When a refund is due, we will issue it to the original payment method within 14 days after receiving the returned goods or acceptable proof that they were sent back, whichever applies first. Where required, we will also refund the cost of standard outbound delivery. Banks and card providers may take additional time to display the credit.

Exchanges

To receive a different product or variant, contact us first. Depending on stock and fulfilment location, we may arrange a replacement or ask you to return the original item and place a new order.

Contact: support@newbless.co.uk