Shipping policy

SHIPPING POLICY

New Bless serves customers throughout the United Kingdom. Orders are fulfilled by our partner facilities in China and delivered with tracking.

Order processing

Orders are normally processed within 1–2 business days, Monday to Friday. Orders placed on weekends or public holidays are processed on the next business day.

Estimated delivery

Delivery is estimated at 5–8 business days after dispatch. Together with processing time, most orders are expected to arrive within approximately 6–10 business days. These are estimates, not guarantees. Customs checks, carrier delays, severe weather and peak periods can extend delivery times.

Free UK delivery

Standard tracked delivery is free for UK addresses. We currently ship only within the United Kingdom.

Tracking

You will receive a tracking link by email after dispatch. Tracking can take up to 3 business days to begin showing movement. If you have not received tracking information within 3 business days after dispatch, email support@newbless.co.uk.

International fulfilment and import processing

Products are shipped from China. VAT, customs duties and carrier fees, when applicable, are handled according to UK import rules and the shipping service used. If a carrier requests an unexpected payment, contact us before paying so we can investigate.

Address changes

Contact us as soon as possible if your delivery address is incorrect. We cannot guarantee changes after an order has entered fulfilment.

Delayed, lost or missing parcels

If tracking has not updated for 7 business days, or a parcel appears lost or is marked delivered but has not arrived, contact support@newbless.co.uk. We will investigate with the fulfilment partner or carrier and provide an appropriate resolution.

Returns

For return eligibility and instructions, see our Return and Refund Policy. Do not return an item to the sender address on the parcel unless our support team has confirmed that address in writing.