Return & Refund Policy
Return & Refund Policy
Your satisfaction matters to us. If something isn't right with your order, we want to make it right.
30-Day Money-Back Guarantee
In addition to your statutory rights, we offer a 30-day money-back guarantee on all products. If you're not satisfied for any reason, simply contact us within 30 days of receiving your order to begin the process.
Your Statutory Rights (UK)
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, for any reason. You then have a further 14 days to return the item. Under the Consumer Rights Act 2015, if a product is faulty, not as described, or unfit for purpose, you are entitled to a repair, replacement, or full refund. These rights are not affected by our commercial guarantee.
How to Return
- Email support@newbless.co.uk with your order number and the reason for your return.
- Our team will respond within 24 hours with return instructions.
- Once we receive and inspect the item, we will process your refund promptly.
Refund Processing
Approved refunds are applied to your original payment method within 5–10 business days of us receiving the returned item.
Damaged or Faulty Items
If you receive a damaged or defective item, please contact us immediately at support@newbless.co.uk with photos of the issue. We will arrange a free replacement or full refund — no need to return the item.
Return Eligibility
For our commercial 30-day guarantee (outside your statutory rights), items should be returned in their original condition and packaging where possible. If the product has been used and is not faulty, we assess returns on a case-by-case basis and will always aim to find a fair resolution.
For any questions, contact us at support@newbless.co.uk.